For laboratory research use only; not for human or veterinary use.

REYDEANCEREYDEANCE
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Legal · version 0.1

Terms and conditions of supply

The terms on which this site supplies research materials. They apply to every order placed through this website, once ordering is switched on.

Contents

What is in these terms

  1. 01Who we are
  2. 02About these terms
  3. 03Research use only — the condition of supply
  4. 04Who may buy
  5. 05Your responsibilities
  6. 06Placing an order, and when a contract is made
  7. 07Prices
  8. 08Payment
  9. 09Delivery
  10. 10Title and risk
  11. 11Cancelling an order, returns and refunds
  12. 12If something is wrong with an order
  13. 13Storage and handling on arrival
  14. 14Onward supply
  15. 15Documentation
  16. 16Referral and ambassador codes
  17. 17Our liability to you
  18. 18Your indemnity to us
  19. 19Events outside our control
  20. 20Data protection
  21. 21Complaints
  22. 22General
  23. 23Governing law and jurisdiction

  1. 01Who we are

    Reydeance is a trading name in use while the company behind it is being formed. Registered company details will appear here once it is. Where these terms say "we", "us" or "our", they mean the operator of this website and, once it is formed, that company.

  2. 02About these terms

    These terms govern every order placed with Reydeance. By placing an order, you confirm that you have read, understood, and agree to be bound by them.

    Material updates are announced on this page with a new “last updated” date. Your order is governed by the version of these terms in force at the time you place it.

  3. 03Research use only — the condition of supply

    For laboratory research use only; not for human or veterinary use.

    That statement is the condition on which everything on this site is supplied.

    Reydeance supplies these products for laboratory research use only. We are not able to provide guidance on use, dosage or administration.

    • Catalogue compounds are supplied strictly for laboratory research, in-vitro experimentation, and analytical reference use.
    • They are not licensed medicines. They are not regulated by the Medicines and Healthcare products Regulatory Agency (MHRA) for any therapeutic indication.
    • No dosing protocols, administration instructions, or therapeutic claims are provided by us or by anyone acting for us.
    • We may refuse any order at our sole discretion, and we may withdraw access to this site where these conditions are not met.

  4. 04Who may buy

    This site is for people aged 18 or over who are buying research materials for laboratory research use.

    You may place an order only if you are 18 or over and are acquiring the goods for laboratory research use, on the condition of supply above.

    • You must be 18 or over and resident in the United Kingdom to order.
    • You must have the legal capacity to enter into a contract, and you must be ordering on your own behalf or with authority to bind the organisation you name.
    • You confirm when you order that the compounds will not be administered to humans or animals.
    • Age is confirmed by your declaration when you order. It is not separately verified, and it is not checked again at the point of delivery.

  5. 05Your responsibilities

    You are solely responsible for the safe storage, handling and disposal of anything ordered from us, in line with the Control of Substances Hazardous to Health Regulations 2002 (“COSHH”) and any institutional, occupational or local-authority protocol that applies to your own work.

    You must keep records of the use, storage and disposal of anything supplied to you, sufficient to demonstrate that you have met the condition of supply set out above, and you agree to assist us in good faith with any reasonable request from the MHRA, Trading Standards, HM Revenue and Customs or law enforcement in connection with your order.

  6. 06Placing an order, and when a contract is made

    Where an order is accepted, its reference takes the form REY-YYYYMMDD-XXXX.

    Placing an order is an offer to buy. We accept that offer when we send you an order confirmation. Until we do, no contract exists between us.

    • We may decline any order, and we do not have to give a reason.
    • If you submit the same order more than once, we will treat the duplicates as a single order and confirm only one of them. If you think you have been confirmed twice, tell us through the contact page and we will correct it.

  7. 07Prices

    Prices are shown in GBP.

    VAT: TBD. No VAT registration number is shown anywhere on this site until one is confirmed and added to the company identity table above.

    The price that applies to your order is the one our server calculates when the order is received, from the prices published on this site at that moment — not a price held in your browser from an earlier visit.

    If we identify a pricing error after you have ordered, we will tell you and offer to honour the listed price, supply a corrected quote, or cancel the order and return any payment made in full.

  8. 08Payment

    No payment is taken on this website. Once we have received your order we will send you a secure payment link, and we prepare your order when payment has been received.

    • No card details are entered on this website, and none are stored by us.
    • Goods are not dispatched or released for collection until payment has been received.

  9. 09Delivery

    We deliver within the United Kingdom only. Dispatch happens on working days, once the order has been packed. Delivery timescales and charges are set out in the shipping policy.

    • We are not liable for delivery delays caused by the courier, by customs, or by events outside our control.
    • If delivery fails because the address given was wrong or nobody was available to receive it, we will contact you to arrange redelivery; a further delivery charge may apply.

  10. 10Title and risk

    Risk in the goods passes to you on delivery. Ownership passes when we have received payment in full.

    Damage in transit must be reported within 48 hours of receipt, with photographs of the packaging and the goods.

  11. 11Cancelling an order, returns and refunds

    Most catalogue items are exempt from the 14-day cooling-off period under regulation 28(3)(a) of the Consumer Contracts Regulations 2013 — sealed goods which are not suitable for return for health-protection or hygiene reasons once unsealed.

    Before dispatch, you may cancel an order at any time by telling us through the contact page. Anything you have paid is returned in full. The full position, including what we can accept back, is in the returns policy.

  12. 12If something is wrong with an order

    Faulty or mis-shipped items are replaced at no charge, or refunded if you prefer. Tell us through the contact page and we will agree the return with you first.

    Your statutory rights in respect of faulty goods under the Consumer Rights Act 2015 are not affected by anything in these terms.

  13. 13Storage and handling on arrival

    Once an order has been delivered, storing and handling it correctly is your responsibility. Where the product label or its accompanying documentation states how something should be stored, that information is reference information only — it is not dosing or administration guidance — and following it does not transfer responsibility for the goods back to us.

    We are not responsible for the condition of goods once they are in your possession, except where damage in transit is reported as set out in “Title and risk” above.

  14. 14Onward supply

    Any onward sale, distribution, or administration of catalogue items in breach of UK law is the sole responsibility of the buyer.

    We will cooperate with the MHRA, Trading Standards, HMRC and law enforcement in any investigation of suspected misuse.

  15. 15Documentation

    To request the certificate for a specific lot, tell us the lot number shown on the product through the contact page. We do not publish a certificate for every lot on this website; where one exists for the lot you have asked about, we will provide it, and where it does not, we will tell you rather than send you a certificate for a different lot.

  16. 16Referral and ambassador codes

    Where a referral or ambassador code applies, the terms of that programme — including who may hold a code and on what basis — are set out on the ambassador programme page.

    • A code is personal to the person or account it was issued to, and may not be transferred or shared.
    • We may withdraw or change a code at any time before it has been applied to an order we have accepted.
    • A code you enter must be validated before it is applied; if it cannot be validated, it is simply not applied and your order still proceeds. As explained in “Payment” above, no money is taken through this website, so a code affects the price we later agree with you directly, not an on-screen charge.

  17. 17Our liability to you

    • Our aggregate liability under any single order is limited to the amount paid for that order.
    • We are not liable for indirect, incidental, or consequential loss.
    • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under UK law.

  18. 18Your indemnity to us

    You agree to indemnify us, and to hold us harmless, against any claim, loss, damage, fine, penalty or legal cost that arises directly or indirectly from your breach of these terms — including, without limitation, any administration of catalogue items to a human or animal. Nothing in this clause excludes or limits liability that cannot be excluded or limited under UK law, and it does not affect your statutory rights.

  19. 19Events outside our control

    We are not liable for failure or delay in performing these terms where it is caused by an event outside our reasonable control.

    If such an event affects your order we will contact you as soon as we can. If it continues, either of us may cancel the order, and anything you have paid for goods not delivered is returned in full.

  20. 20Data protection

    What is done with your information is set out in the privacy notice, which forms part of these terms.

    Where you sign a consent statement when placing an order, the record we keep against that order is the identifier of the exact document version you agreed to and a cryptographic hash of its exact wording — enough to show precisely which wording was on screen when you agreed to it. That record does not include your IP address, your browser’s user-agent string, or your screen or viewport dimensions.

  21. 21Complaints

    If something about an order or this site is not right, tell us through the contact page. We aim to acknowledge a complaint within five working days.

    We are not currently signed up to a certified alternative dispute resolution scheme. If a complaint cannot be resolved between us, you may raise it with your local Trading Standards service, for example through Citizens Advice. Nothing in this clause affects your right to bring proceedings in the courts, as set out in “Governing law and jurisdiction” below.

  22. 22General

    • We may transfer our rights and obligations under these terms to another organisation; this will not affect your rights under them. You may only transfer your rights or obligations under these terms to someone else if we agree in writing.
    • If a court or other authority decides that part of these terms is unlawful or unenforceable, the rest continue to apply.
    • If we do not immediately insist that you comply with these terms, or delay taking steps in respect of a breach, that does not mean you no longer have to comply, and it does not stop us taking steps at a later date.
    • These terms, together with the documents they refer to, are the entire agreement between us about your order, and replace any earlier agreement or understanding between us about it.
    • Nobody other than you and us has any right to enforce any of these terms.
    • Any notice you send us should go through the contact page. Any notice we send you will go to the email or delivery address you gave us with your order.

  23. 23Governing law and jurisdiction

    These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from them, save that a consumer resident elsewhere in the UK may bring proceedings in the courts of their residence.